Accredited Certified Public Manager® Programs must consist of a minimum of 300 hours of structured learning activities. There shall be a requirement for participants to complete a public management project, AKA Capstone Project, which includes a written demonstration of participants’ effectiveness in applying the core competencies to their job environment. The program must evaluate knowledge and practical application in all of the competencies.The Curriculum includes the following competencies:
Personal and Organizational Integrity
Increasing awareness, building skills and modeling behaviors related to identifying potential ethical problems and conflicts of interest; appropriate workplace behavior; and legal and policy compliance.
Meeting organizational goals through effective planning, prioritizing, organizing and aligning human, financial, material and information resources. Empowering others by delegating clear job expectations; providing meaningful feedback and coaching; creating a motivational environment and measuring performance. Monitoring workloads and documenting performance. Dealing effectively with performance problems.
Inspiring others to positive action through a clear vision; promotes a diverse workforce. Encouraging and facilitating cooperation, pride, trust and group identity; fostering commitment and team spirit. Articulating a vision, ideas and facts in a clear and organized way; effectively managing emotions and impulses.
Demonstrating commitment to continuous learning, self-awareness and individual performance planning through feedback, study and analysis.
Approaching planning, decision-making and implementation from an enterprise perspective; understanding internal and external relationships that impact the organization.
Public Service Focus
Delivering superior services to the public and internal and external recipients; including customer/client identification, expectations, needs and developing and implementing paradigms, processes and procedures that exude positive spirit and climate; demonstrating agency and personal commitment to quality service.
Acting as a change agent; initiating and supporting change within the organization by implementing strategies to help others adapt to changes in the work environment, including personal reactions to change; emphasizing and fostering creativity and innovation; being proactive.
Each course offered through an accredited CPM program must be competency-based (as of 9/2010).